Privacy Policy

Introduction to Our Privacy Commitment

At Agellisse, we are deeply committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of data we collect, how we use it, the measures we take to safeguard it, and your rights concerning your personal data. Our goal is to be transparent about our practices and ensure that you feel confident and secure when interacting with our brand. We adhere to the highest standards of data protection and privacy laws to ensure your information is handled responsibly.

This policy applies to all information collected through our website, mobile applications, and any other services we offer. By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns.

Data Collection: What Information Do We Gather?

We collect various types of information to provide and improve our services, process your orders, and enhance your shopping experience. This data can be broadly categorized into information you provide directly to us and information collected automatically.

• Personal Identifiable Information (PII): This includes data such as your name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details). We collect this when you create an account, place an order, subscribe to our newsletter, or contact customer support.
• Account Information: If you create an account with us, we store your username, password (in encrypted form), order history, wish lists, and preferences to personalize your experience.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and customer service interactions, are kept to improve our service and for quality assurance.
• Demographic Information: Occasionally, we may ask for demographic details such as age, gender, or preferences to better understand our customer base and tailor our offerings.

Automated Data Collection and Tracking Technologies

When you visit our website, certain information is collected automatically through technologies like cookies, web beacons, and similar tracking tools. This data helps us analyze website traffic, understand user behavior, and improve site functionality.

• Usage Data: Information about how you interact with our website, including pages visited, products viewed, time spent on pages, click patterns, and referring URLs.
• Device Information: Details about the device you use to access our services, such as your IP address, browser type, operating system, device identifiers, and mobile network information.
• Location Data: We may collect general location data (e.g., city or region) derived from your IP address to provide localized content and services. Precise location data is only collected with your explicit consent.
• Cookies and Tracking: We use cookies to remember your preferences, keep you logged in, track items in your shopping cart, and analyze site performance. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

How We Use Your Information

The information we collect is used for various purposes to deliver and enhance your experience with Agellisse:

• Order Fulfillment: To process and fulfill your purchases, including shipping, payment processing, and providing order confirmations and updates.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
• Account Management: To manage your user account, maintain your preferences, and provide access to your order history.
• Personalization: To tailor our website content, product recommendations, and promotions to your interests and browsing history.
• Marketing and Communication: To send you promotional materials, newsletters, special offers, and updates about our products and services, provided you have opted in. You can unsubscribe at any time.
• Analytics and Improvement: To analyze website usage, identify trends, improve our website's functionality, and develop new products and services.
• Security and Fraud Prevention: To protect our website, customers, and business from fraudulent activities, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.

Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties under specific circumstances to operate our business and provide you with services:

• Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer support. These service providers have access to personal information only to perform their functions and are contractually obligated to maintain its confidentiality and security.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe such action is necessary to protect the rights, property, or safety of Agellisse, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security: Protecting Your Information

The security of your personal information is paramount to us. We implement a variety of robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All sensitive information (such as credit card details) transmitted to us is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
• Regular Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

Your Data Rights and Choices

You have certain rights regarding the personal information we hold about you. We are committed to facilitating the exercise of these rights:

• Access and Rectification: You have the right to request access to the personal data we hold about you and to request correction of any inaccurate or incomplete information. You can often manage and update your account information directly through your account settings.
• Deletion ("Right to Be Forgotten"): You can request the deletion of your personal data, subject to certain legal obligations or legitimate business purposes that require us to retain some information.
• Objection to Processing: You have the right to object to the processing of your personal data for direct marketing purposes or in certain other situations.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by updating your communication preferences in your account.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

• Company Name: Agellisse
• Address: 76 Whitechapel High St, London E1 7PE, United Kingdom
• Phone: +44 20 7183 8312
• Email: [email protected]
• Operating Hours: Mon-Fri: 9:00-18:00, Sat: 10:00-16:00