Frequently Asked Questions

Agellisse is a leading brand specializing in premium health and beauty products, designed to enhance your well-being from the inside out. We offer a comprehensive range of products tailored for both men and women, focusing on natural ingredients and scientific formulations. Our product lines include advanced skincare solutions, revitalizing hair care, nutritional supplements for energy and vitality, and specialized anti-aging treatments. Each product is crafted with the highest quality standards, aiming to deliver visible results and promote a healthier lifestyle. We believe in empowering our customers to look and feel their best at every stage of life.

Placing an order with Agellisse is simple and secure. Follow these steps:

1. Browse our products: Navigate through our "For Men" and "For Women" sections or use the search bar to find specific items.
2. Add to Cart: Once you find a product you like, click the "Add to Cart" button. You can adjust quantities in your cart.
3. Review your Cart: Click on the shopping cart icon to review your selected items. You can make any necessary changes here.
4. Proceed to Checkout: Click "Checkout" to begin the purchasing process.
5. Enter Shipping and Payment Information: Provide your shipping address, select a shipping method, and enter your payment details. We accept all major credit cards and secure online payment methods.
6. Confirm Order: Review all your details one last time and click "Place Order." You will receive an email confirmation shortly after.

If you encounter any issues during the ordering process, please do not hesitate to contact our customer support team for assistance.

Agellisse offers various shipping options to ensure your products arrive safely and promptly. Delivery times and costs depend on your location and the shipping method chosen at checkout.

Standard Shipping:

• Typically 3-7 business days for domestic orders.
• Cost will be calculated at checkout based on package weight and destination.

Express Shipping:

• 1-3 business days for domestic orders.
• Expedited shipping costs apply and will be displayed at checkout.

International shipping is also available, with delivery times varying by country. Please note that customs duties and taxes may apply to international orders, which are the responsibility of the recipient. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.

We want you to be completely satisfied with your Agellisse purchase. If for any reason you are not, we offer a hassle-free return policy:

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Items must be returned in their original packaging, unused, and in the same condition that you received them.
• To initiate a return, please contact our customer service with your order number and reason for return. We will provide you with instructions on how to send back your item(s).
• Refunds are processed within 5-10 business days after we receive the returned product. Shipping costs are non-refundable, and you will be responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

For more detailed information, please refer to our full Terms of Service page.

Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us through several convenient methods:

• Email: Send us an email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.
• Phone: Call us directly at +44 20 7183 8312 during our business hours: Mon-Fri: 9:00-18:00, Sat: 10:00-16:00.
• Contact Form: Visit our Contact Us page to fill out an online form.

We are located at 76 Whitechapel High St, London E1 7PE, United Kingdom. Our team is committed to providing you with prompt and helpful service.